Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Voice to Text and Include Attachment Setting

We noticed the Voice to Text feature will always send voicemail transcripts regardless of the setting of "Include attachment with email" in voicemail notifications.

We suggest not including any of the voicemail content if a user selects notification only. A user may want to know of arrival of a voicemail, but not expose the voicemail content in insecure email environments.

Some environments may have callers who might may occasionally leave confidential information in voicemails. To prevent accidental exfiltration into public email these users will disable "Include attachment with email". That switch only controls attachment of the audio recording, the Voicemail Preview transcript is always sent if available. To prevent leakage these users must also disable Voice To Text. Users still want to be able to see transcripts within the platform. The interaction of these features is also unexpected.

This idea is to 'Always honor the Include Attachment" switch. If a user selects this option, send neither the audio nor the preview transcript in public email.

  • Guest
  • Apr 7 2021
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