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We use the RC widget inside of our programs, calls are answered via this widget, we are able to xfer a customer direct "cold" xfer, however; we are not able to "warm" xfer.
The RingCentral App and RingCentral Phone App - both for Windows - need the ability to do warm transfers.
Which widget specifically are you referring to? Are you referring to the RingCentral Embeddable product?https://developers.ringcentral.com/embeddable-voice.html