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Status Under review
Created by Guest
Created on Apr 8, 2021

Ability for a call queue manager to see all the recorded phone calls of the users they manage on all the call queue's they are set to manage

Currently call queue manager's have the option to toggle from one queue to another to access the call logs to listen to recorded calls but what the cust wants is for the call queue managers to see all the call logs of all the call queues they manage all at once.


User groups - Allow Group managers the ability to download call recordings for their team.

Currently user group managers are unable to download the call recordings for their team. The only way they can download calls is if they have company wide access to all call recordings.
Justin Vandeurzen almost 2 years ago in RingCentral Admin Portal 0 Under review