Community Ideas

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Do Not Record List (Exclude Executive Team (C-SUITE) Extension from Being recorded if Calling/called by recorded extension)

We are just coming over to RingCentral from an on-prem solution. This is a feature that we are losing by moving to Ring Central.


Currently inside Ring Central Admin portal you have the ability to

Record Incoming Calls
Record Outbound Calls

New Option Do Not Record Extension


The scenario is the CEO or other C-Suite Employee who's calls are not being recorded. CEO calls an employee who's calls are recorded and then you have the Situation where C-Suite call is being recorded. The do not record should override other settings.


Simple request is add option for calls to not be Recorded. How the options would be selected in my example

Record Incoming Calls - No
Record Outbound Calls - No

Do Not Record Extension - Yes


  • Matt Walsh
  • Apr 8 2021
  • Attach files