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Status Future consideration
Categories RingCentral Phone
Created by Guest
Created on Apr 9, 2021

In Call Queue Press 1 to Leave a Voicemail

Callers wishing to leave a message rather than wait on hold would improve the customer service level. This is a global request and expectation.

  • Jeff St. John
    Jul 20, 2022

    You can work around this (for one and only one queue) by setting up extension #1 as a message-only extension. Still, this is basic functionality we'd expect to be built-in. (And by implication, they can dial any extension while in-queue, but still this is a messy hack.)

  • john bermudez
    Dec 9, 2021

    Yes Please this should be standard for call center operations!