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Status Future consideration
Created by Justin Davidson
Created on Apr 9, 2021

Allow setting the Company Fax/SMS Recipient to a call queue

We need the Company Fax/SMS Recipient to include multiple people. The issue is when moving a call queue number to an IVR menu, the recipient of fax and text goes from the call queue member list down to a single user extension only in the site IVR settings. It is a limiting factor.

  • Admin
    Jessica Hernandez
    Apr 19, 2022

    Hi all,

    Workaround for having a company fax: send the fax to a message only extension and set up shared voicemail with desired fax recipients.


Call queue that includes faxes, texts, voicemails, videos etc.

Currently, all my users are logging in as one extension to be able to receive the calls, texts, voicemails, video meetings etc etc. It would be very helpful if the call queues can include all these features so all my users can log in as their own ...
Guest almost 3 years ago in RingCentral Web/Desktop App 0 Future consideration