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Status Planned
Created by Guest
Created on Apr 9, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-67 User Settings: Disable call waiting while on a call..

Call waiting for direct calls Merged

Hi. Our customer is suggesting that we should have an option to disable/enable the call waiting in our RingCentral application. This is specific for direct calls. So if a user is already engaged on the call, we can disable the call waiting to prevent another call to be connected to the user who is already engaged, and the call should be connected to the Voicemail.

We can imagine that call waiting may be kinda annoying to some users as their app will be ringing while already on a call.