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Status Implemented
Created by Guest
Created on Apr 13, 2021

It should be possible to selected or deselect individually Days in the analysis

Hello everyone,

we currently have the problem that we get wrong information in the average analysis because holidays, sick days, saturdays and sundays are calculated.

It should be possible to select or deselect the individual days.

It is possible to select only the single weeks and count them together but if you want to make a yearly evaluation then you have to include the sick days and the vacations and unfortunately you can't do that.

and it is a lot of work associated with it.


Please add a feature that allows us to deselect days in the analytics / average analysis.


Regards

Ömer Ayilmaz

WOM GmbH Support

  • Admin
    Pratibha Pandit
    Feb 23, 2022

    Dear Customer,

    Thank you for your feedback.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features an advanced calendar with an ability to incllude, exclude days of the week, as well as filter data by business and after hours. We are also in the process of enhancing calendar flexiblity.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials


    -RingCentral Analytics Team