"Your call is being recorded" message in different languages and selectable by user/group's needs.
When recording calls, the warning message that tells the caller the call is being recorded is currently only in English. A user group would like to be able to have the recording in Spanish and/or Spanish & English combo announcement. Would also like this to be selectable on the user/group basis and not a global selection.
Customize Automatic Call Recording Audio per Call Queue
I have a Spanish Speaking queue at the credit union so any members that only speak Spanish can get connected to an employee that also speaks Spanish. I have call recording enabled for this queue but the call recording audio is in English. There is...
Set call recording depending on which country/ language to use
Hi All, We have noticed that when we turn on call recordings, it prompt a message in English saying: all calls are being recorded etc. Is it possible to change this for non English countries, like the Netherlands and Germany? It is a bit weird as ...