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This would allow us to launch external applications at the time of incoming call in the same way that we do when using the Phone app. Things like screen pops with additional information from our CRM can be initiated with this functionality.
This is now available in our app. Check this link to know more https://support.ringcentral.com/phone/phone-in-ringcentral-app/launching-application-url-incoming-call-using-ringcentral-app-desktop-web.html. Thanks!
Very frustrating when features go away with new apps ... please add this back.