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Status Planned
Created by Ryan Bickett x1009
Created on Apr 20, 2021

Combine back-to-back messages from the same user

Users often send multiple messages back-to-back, sending a message as they complete each thought, rather than composing a full message and posting once. This is a natural way many people communicate in chat and IM interfaces. It would be great if the app could combine consecutive messages from one user into a single message visually. There could some invisible timer in the background so if a minute or two passed with no new posts, and the same user posted another message, that would be treated as a separate message.

RC Classic did something like this - see attached screenshot. Each line is a separate post, but my avatar is only shown once and the messages are combined with one timestamp. It makes things much easier to read when someone sends rapid-fire messages.

One improvement over the RC Classic feature - when messages get grouped together, they still have separate actions on the right side (bookmark, pin, edit, etc.). It would be better if these ALSO were combined into a single action menu, so those actions would cover the entire grouping of messages.

  • +1

Proposal for improvement of Messaging

It came to my attention that the message flow in UO is not well structured and has huge gaps between the different rows. For each row, it ads the name and the picture of the person which makes very hard to properly follow chat conversation. For di...
Guest about 2 years ago in RingCentral Web/Desktop App 0 Planned

Grouping sequential messages together instead of seperately

in the day and age of instant messaging, we often send multiple messages to the same person before they have the opportunity to reply. In Glip (Ring Central Messages), sequentual messages aren't grouped together.
Dean Cvetkoski over 1 year ago in RingCentral Web/Desktop App 0 Planned

multi-messages in a row under one ID not an ID per message

when sending multiple messages without a return reply, the app keeps posting my user ID for each and every message -- other messaging apps post the user ID once with the multiple messages beneath it making for a clearer/cleaner read by the recipie...
Chris Sator about 2 years ago in RingCentral Web/Desktop App 0 Planned