Community Ideas

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-48 Show Original Callers Number in Caller ID when Transferring calls.

On the transfer call, it should show the caller number NOT the extension that transferred the call Merged

To better explain this: When the receptionist transfers a call to me, the caller ID shows "Reception" NOT the actual caller's caller ID. This can be very confusing. When I pick up the phone call that shows "Reception", it is not the receptionist. The person on the phone, is the person who was transferred to me. This causes a lot of surprise as to who I am speaking to. As you can imagine, when picking up a phone call, it would be very helpful to know who you are speaking with.

  • Guest
  • Apr 21 2021
  • Planned
  • Rylie Perrault commented
    1 Jun, 2021 09:19pm

    Hello! Thank you for this idea. We've merged it with a similar idea, which you can find here

  • Justin Dale commented
    20 May, 2021 05:02pm

    you need to change the transfer method from warm to unattended.