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Status Planned
Categories RingCentral Phone
Created by Mikel Berger
Created on Apr 23, 2021

Shared SMS were multiple users can receive and send SMS on specific number

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.

  • ADMIN RESPONSE
    Aug 25, 2023

    Planned for Q2 2024.

  • Robert Hinton
    Reply
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    Feb 20, 2024
    This feature is a must have.
  • Marcos Rey
    Reply
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    Feb 18, 2024

    Hello,

    Echoing here the comments of so many users clamoring for this "basic functionality" in the context of what's available from other competitors.
    It is one of the most frustrating aspects of RC offering and one that is proving untenable. Can somebody here confirm delivery for Q2-24, seeing it is planned for that time? Or will it take longer than that?

  • Neil Turner
    Reply
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    Feb 13, 2024

    It is incredibly frustrating that all of my phone agents cannot see text messages. We send text confirmations to customers the day before and the fact that this is not a feature cripples that process. We also have hearing impaired customers who need to communicate via text at times and, again, the issue of everyone not being able to see texts completely complicates the situation. Please fix this asap.

  • Daryl Ouellette
    Reply
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    Feb 2, 2024

    It's wild that this is not currently a feature. Only one person in the company can respond to company SMS messages, after going through the lengthy process to register for TCR (business SMS) then to find out that only one user can send/receive texts. This is almost as bad as still not having shared contacts in Ringcentral in 2024

  • United Window Cleaning
    Reply
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    Jan 22, 2024

    Please make this happen quickly!!! I desperately need the ability to have another user have full access to the operating extension instead of just 1 user. My office administrator also needs to be able to send and receive text messages from the main phone number BUT still have their own unique username for team messaging. Right now the only way to do this is have the sign into my account.

  • Tyler Lay
    Reply
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    Jan 18, 2024

    We as well are waiting for this feature! It is causing many issues for us and our customers! Our old VOIP system has this feature and they've been around only for a few years.

  • Alex Birnbaum
    Reply
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    Jan 17, 2024

    Waiting for this feature!

  • Scott Rumple
    Reply
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    Jan 9, 2024

    This is crucial for me as well. As a small business owner I don't have dedicated front office staff at all times to handle all the inflow of customers. That was the WHOLE reason to get a phone voip system to allow the flexibility. To just find out that this feature isn't available and having had to wait almost 30 days for my SMS tcr campaign to get approved is disappointing at best. We as business owners pay RC to help us get more done. Now I am no better than giving out my cell phone to get the messages directly to my iphone and then forward them to the people that need the info. Just clunky for a company the size of RC. Hope this helps get the feature moving forward ASAP.

  • Murat Zhandaurov
    Reply
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    Jan 7, 2024

    Hello,

    Please solve this issue, its a problem, each user cant see sms. Main number sms can see only main holder of account, but its really a problem.

    I wanna easy to add any user any phnoe number, or one user can receive all sms from all numbers.

    You need to chagne it as fast as you can.

    Or i need to search another way how to handle and who has this option.

  • Daniel Ferrer
    Reply
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    Jan 2, 2024

    I am not sure if this captures what I am looking for, but what I need is to have a consolidated view for text messages to/from each of my company locations that can be categorized under ONE LOGIN. We are a business with multiple affiliated entities/locations but would like to have a central place to communicate with visibility into the message threads.

  • Louis Natale
    Reply
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    Dec 18, 2023

    This is a real hardship for us so I hope this is a top priority! Seams like a small thing but its a big problem.

  • Zalman Levin
    Reply
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    Dec 8, 2023

    Please do this asap

  • Jim Cohen
    Reply
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    Dec 5, 2023

    I wish to add my vote for sooner than Q2 2024 for this is extremely important for our business operations.

  • Chris Engels
    Reply
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    Dec 1, 2023

    I had to move my texting to another host. Want to come back to Ring Central. This is a must.

    1 reply
  • Orestes Alejandro
    Reply
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    Dec 1, 2023

    We need this ASAP please.

  • Jeremy Teny
    Reply
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    Nov 29, 2023

    Needed asap. This is 2023. All VOIP companies have this now.

  • Amy-Lyn Hawk Matthews
    Reply
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    Nov 28, 2023

    I was told when I was signing up with your company that this was already an option - this is a necessity for my company, so please hurry up and make this happen.

  • Joedennell Burgos
    Reply
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    Nov 27, 2023

    Roll these out please. Not all companies have a receptionist assigned to 101, often they have a queue and a direct TN tied to that it making it a logical need that all members of the queue have ACCESS to the same SMS sent to the queue even if the individual members are signed in to diff extensions.

  • Daniel Martins
    Reply
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    Nov 22, 2023

    This is a must for me, the system won't work for my business if I don't have the feature. Please try asap as I would like to continue working with Ring Central.

  • Dayton Likins
    Reply
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    Nov 17, 2023

    I also would like this feature to roll out sooner than Q2 2024. this is pretty basic SMS functionality and should be implemented ASAP.

  • Load older comments
  • +339
5 MERGED

Have a feature to distribute text message via a queue type system like there is for phone calls

Merged
If it is possible that on your next update there would be feature on the admin portal to have option to distribute text message via a queue type system like there is for phone calls as we have a bunch of people text a phone number and that text wi...
Jennifer DeGuzman over 2 years ago in RingCentral Admin Portal 0 Planned
1 MERGED

Forwarding SMS messages to users

Merged
My company provides a unique number to each employee. I manage a team who regularly texts with clinical staff and patients. When a user is on vacation, I need a way to forward their calls and texts to another user so there is appropriate coverage ...
Marisol Ocasio 10 months ago in RingCentral Phone 0 Planned
1 MERGED

Shared SMS were multiple users can receive and send under one phone number

Merged
We need: We need to be able to have one line that we can add group members to where they can Shared SMS where multiple users can receive and send to customers, but it appears to show up from the same shared main number from within the group. - wit...
Dawn Anderson 7 months ago in RingCentral Phone 0 Planned
3 MERGED

to allow/enabled direct numbers in Call queue to receive/send text msgs using the RC app.

Merged
to allow/enabled direct numbers in Call queue to receive/send text msgs using the RC app.
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
3 MERGED

The ability to send & receive sms texts for each specific user within a queue

Merged
If each number could be shared, then each user within an associated queue can both receive and send sms texts from multiple numbers.
Kris Gjorgjeski over 2 years ago in RingCentral Mobile App 0 Planned
2 MERGED

Main numbers with auto attendants - Allow teams to manage messages from main company numbers

Merged
The messages land with primary operator. This is a limitation in managing communications with clients. If the operator is not available, other users are unable to see the messages unless a user logs specifically into the operator's account. There ...
Guest over 2 years ago in RingCentral Admin Portal 0 Planned
2 MERGED

Auto forward incoming text message from one phone to another phone or group of phone number.

Merged
Auto forward incoming text message from one phone to another phone or group of phone number.
Guest over 2 years ago in RingCentral Phone 0 Planned
4 MERGED

Shared access to text messages

Merged
My company has a need for outside users (non Ring Central numbers) to text a common number as a "help" line to speak with a team member. The problem I have is I need this to be setup similar to a shared inbox. Meaning, a text comes in, a number of...
Sanne Steele 7 months ago in RingCentral Admin Portal 0 Planned
1 MERGED

SMS Queue

Merged
What's the issue: Our customers are sending messages to our company number, I would like our agents to use the company main number to receive and send SMS. Currently there is no option to share a company mailbox with our agents which is really a t...
Ashish Mainali almost 2 years ago in RingCentral Contact Center 0 Planned
3 MERGED

Texting Platform Needed-

Merged
I would like to have the ability to have a company text platform where an external person can call and text the same line, but multiple people can respond. Textline has a great platform for sms. It allows multiple users to respond to one texts to ...
Guest over 2 years ago in RingCentral Phone 0 Planned
7 MERGED

Call Queue SMS replies from RingCentral App

Merged
I would like to be able to Check call queue SMS messages and reply to them from the RingCentral App Thank you!
Guest about 3 years ago in RingCentral Phone 0 Planned
31 MERGED

SMS group texting for more recipients/work queue

Merged
At our clinic, we currently use texting on the old RingCentral phone desktop app as our daily workflow. We send texts to a 'Reception all' queue where we can communicate in one thread amongst the department, as well as other departments messaging ...
Guest almost 3 years ago in RingCentral Web/Desktop App 2 Planned
3 MERGED

shared Text line for main company number

Merged
my company is a new user to ring central our industry is transportation that goes 24/7 we are in dire need of shared text line the way we setup call que and all my colleagues can get the calls simultaneously, text messages should also be received ...
Guest over 2 years ago in RingCentral Mobile App 0 Planned
1 MERGED

Need text messages to go to a group

Merged
Hey we really need and would appreciate the capability to make primary text messages go to multiple users. We do tech support and it's very difficult if an employee is out of the office for others to receive messages.
Jill Eaton over 1 year ago in RingCentral Admin Portal 0 Planned
35 MERGED

Shared SMS were multiple users can receive and send SMS on specific number.

Merged
We work with different independent contractors that we message with all the time, but we need that the whole team have access to each other sms with every contractor. What I mean is to have a shared messaging system with the team members. Thanks!
Ana Velazco almost 2 years ago in RingCentral Integrations 5 Planned
15 MERGED

Call Queues to receive text messages and forward it to members within the group

Merged
No description provided
Guest over 3 years ago in RingCentral Web/Desktop App 3 Planned
11 MERGED

Text from Call Queue Number

Merged
Since a call queue can receive voicemails, can they send out texts from the call queue number? Many call queues are dept numbers and would be beneficial so multiple people can monitor and respond to them.
Matt Hoffman over 3 years ago in RingCentral Web/Desktop App 0 Planned
4 MERGED

Be able to view Queue/Site phone number texts and messages in RC app

Merged
It would be great to receive sms and messages for queues in the RC app. The email notice says it is possible by click "here"
Justin Davidson almost 3 years ago in RingCentral Web/Desktop App 0 Planned
3 MERGED

SMS to go to both users on the account

Merged
SMS to go to both users on the account
Guest over 2 years ago in RingCentral Web/Desktop App 0 Planned
6 MERGED

User Chat Support

Merged
It would be beneficial if there was a way for users to chat with a support group. We can send text messages to the call queue and everyone that is in the queue can receive them, however everyone is always a part of that chat. If there was a chat q...
Guest about 3 years ago in RingCentral Phone 1 Planned
7 MERGED

Inbound SMS Groups

Merged
Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.
Brian Aguilar almost 2 years ago in RingCentral Web/Desktop App 0 Planned
62 MERGED

SMS forwarding (SMS recipient)

Merged
Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension
Guest about 3 years ago in RingCentral Web/Desktop App 4 Planned
43 MERGED

Texts should go to multiple users

Merged
We have to choose a user to receive texts to the main number. I would like multiple people in the office to see the texts, as I have multiple people who handle customer requests. Another service, GoTo Connect, allows for this feature, where inboun...
Kevin Crysler over 3 years ago in RingCentral Web/Desktop App 8 Planned