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Status Planned
Categories RingCentral Phone
Created by Mikel Berger
Created on Apr 23, 2021

Add a text message queue similar to the call queue

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.

  • Pierre Bellevue
    Nov 9, 2022

    It's definitely a big needs for the 2FA.

  • Sigfredo Diaz
    Nov 9, 2022

    Would be a great feature for helpdesk staff. Can be added to the call queue groups themselves to allow or not allow texting at that number with the ability to accept text, and then forward it everyone on the queue and any overflow queues as a one way text receipt for urgent system alerts, 2FA authentication, etc.

  • Jason Bruno
    Nov 8, 2022

    Can't believe this still hasn't been added to the system yet.

  • Stephanie Ismail
    Nov 7, 2022

    it is absolutely laughable we had to "vote" on this and it isn't available already. UGH.

  • Adawn Ehmen
    Oct 6, 2022

    completely agree! why don't we have this already?


  • Jared Leake
    Sep 29, 2022

    Zoom does this already, why can't RingCentral?

  • Ian Doyle
    Aug 26, 2022

    Please add this soon! I don't want to have to pay for more services from someone else when Ring already handles sms

  • Mike Ingebretson
    Jun 10, 2022

    I got an email this morning with the contents of a text we received to a Call Queue I'm a member of. I can't believe it doesn't show up in my RingCentral app and I can't respond to the text from the call queue number.

    It would be great to have a group text thread for each Call Queue. That way the whole group can see if incoming texts have been responded to.

  • Zachary Wasserman
    Feb 21, 2022

    Is there currently any way for multiple users to receive SMS messages?

  • Rylie Perrault
    Oct 20, 2021

    Cj, thanks for your comment! We will take a look at these, and merge if necessary. Thank you for contributing to our ideas portal!

  • Cj Wiliams
    Oct 19, 2021

    Seems like maybe this request should be merged with the below ideas as well as potentailly more:

    https://ideas.ringcentral.com/ideas/ENTCOM-I-141

    https://ideas.ringcentral.com/ideas/CUSTCOM-I-359

    https://ideas.ringcentral.com/ideas/CUSTCOM-I-1896

    https://ideas.ringcentral.com/ideas/CUSTCOM-I-3099

    https://ideas.ringcentral.com/ideas/ENTCOM-I-99

    https://ideas.ringcentral.com/ideas/CUSTCOM-I-2188

    https://ideas.ringcentral.com/ideas/ENTCOM-I-122


    We currently pay almost as much as we pay for ringcentral for a separate group texting solution. Just due to how poorly Ringcentral handles sms groups/call queues.


  • +121
4 MERGED

Be able to view Queue/Site phone number texts and messages in RC app

Merged
It would be great to receive sms and messages for queues in the RC app. The email notice says it is possible by click "here"
Justin Davidson over 1 year ago in RingCentral Web/Desktop App 0 Planned
1 MERGED

SMS Queue

Merged
What's the issue: Our customers are sending messages to our company number, I would like our agents to use the company main number to receive and send SMS. Currently there is no option to share a company mailbox with our agents which is really a t...
Ashish Mainali 7 months ago in RingCentral Contact Center 0 Planned
3 MERGED

Texting Platform Needed-

Merged
I would like to have the ability to have a company text platform where an external person can call and text the same line, but multiple people can respond. Textline has a great platform for sms. It allows multiple users to respond to one texts to ...
Guest over 1 year ago in RingCentral Phone 0 Planned
3 MERGED

The ability to send & receive sms texts for each specific user within a queue

Merged
If each number could be shared, then each user within an associated queue can both receive and send sms texts from multiple numbers.
Guest over 1 year ago in RingCentral Mobile App 0 Planned
3 MERGED

shared Text line for main company number

Merged
my company is a new user to ring central our industry is transportation that goes 24/7 we are in dire need of shared text line the way we setup call que and all my colleagues can get the calls simultaneously, text messages should also be received ...
Guest over 1 year ago in RingCentral Mobile App 0 Planned
5 MERGED

Have a feature to distribute text message via a queue type system like there is for phone calls

Merged
If it is possible that on your next update there would be feature on the admin portal to have option to distribute text message via a queue type system like there is for phone calls as we have a bunch of people text a phone number and that text wi...
Jennifer DeGuzman about 1 year ago in RingCentral Admin Portal 0 Planned
7 MERGED

Inbound SMS Groups

Merged
Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.
Brian Aguilar 9 months ago in RingCentral Web/Desktop App 0 Planned
3 MERGED

to allow/enabled direct numbers in Call queue to receive/send text msgs using the RC app.

Merged
to allow/enabled direct numbers in Call queue to receive/send text msgs using the RC app.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Planned
3 MERGED

SMS to go to both users on the account

Merged
SMS to go to both users on the account
Guest over 1 year ago in RingCentral Web/Desktop App 0 Planned
2 MERGED

Main numbers with auto attendants - Allow teams to manage messages from main company numbers

Merged
The messages land with primary operator. This is a limitation in managing communications with clients. If the operator is not available, other users are unable to see the messages unless a user logs specifically into the operator's account. There ...
Guest about 1 year ago in RingCentral Admin Portal 0 Planned
2 MERGED

Auto forward incoming text message from one phone to another phone or group of phone number.

Merged
Auto forward incoming text message from one phone to another phone or group of phone number.
Guest about 1 year ago in RingCentral Phone 0 Planned
7 MERGED

Call Queue SMS replies from RingCentral App

Merged
I would like to be able to Check call queue SMS messages and reply to them from the RingCentral App Thank you!
Guest almost 2 years ago in RingCentral Phone 0 Planned
43 MERGED

Texts should go to multiple users

Merged
We have to choose a user to receive texts to the main number. I would like multiple people in the office to see the texts, as I have multiple people who handle customer requests. Another service, GoTo Connect, allows for this feature, where inboun...
Kevin Crysler about 2 years ago in RingCentral Web/Desktop App 7 Planned
11 MERGED

Text from Call Queue Number

Merged
Since a call queue can receive voicemails, can they send out texts from the call queue number? Many call queues are dept numbers and would be beneficial so multiple people can monitor and respond to them.
Matt Hoffman about 2 years ago in RingCentral Web/Desktop App 0 Planned
31 MERGED

SMS group texting for more recipients/work queue

Merged
At our clinic, we currently use texting on the old RingCentral phone desktop app as our daily workflow. We send texts to a 'Reception all' queue where we can communicate in one thread amongst the department, as well as other departments messaging ...
Guest over 1 year ago in RingCentral Web/Desktop App 2 Planned
1 MERGED

Need text messages to go to a group

Merged
Hey we really need and would appreciate the capability to make primary text messages go to multiple users. We do tech support and it's very difficult if an employee is out of the office for others to receive messages.
Jill Eaton 4 months ago in RingCentral Admin Portal 0 Planned
6 MERGED

User Chat Support

Merged
It would be beneficial if there was a way for users to chat with a support group. We can send text messages to the call queue and everyone that is in the queue can receive them, however everyone is always a part of that chat. If there was a chat q...
Guest almost 2 years ago in RingCentral Phone 1 Planned
15 MERGED

Call Queues to receive text messages and forward it to members within the group

Merged
No description provided
Guest about 2 years ago in RingCentral Web/Desktop App 3 Planned
62 MERGED

SMS forwarding (SMS recipient)

Merged
Just like message recipient for routing voicemail to a specific extension, I encounter a customer who would like to route the SMS (text) from a specific number to an extension
Guest almost 2 years ago in RingCentral Web/Desktop App 4 Planned