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Status Future consideration
Categories RingCentral Phone
Created by Mikel Berger
Created on Apr 23, 2021

Add a text message queue similar to the call queue

Allow text messages sent to the same company number that the call queue is answering to be answered by any user in that call queue. Allow them to send messages from the company number and have a unified spot so that multiple users can respond. As our CSRs go off and on shift they should be able to pick up a text thread with a customer.

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31 MERGED

SMS group texting for more recipients/work queue

Merged
At our clinic, we currently use texting on the old RingCentral phone desktop app as our daily workflow. We send texts to a 'Reception all' queue where we can communicate in one thread amongst the department, as well as other departments messaging ...
Guest about 1 year ago in RingCentral Web/Desktop App 2 Future consideration
7 MERGED

Inbound SMS Groups

Merged
Allow inbound text messages to be received and replied to by multiple users that are part of a group tied to the company main number/operator.
Brian Aguilar 4 months ago in RingCentral Web/Desktop App 0 Future consideration
6 MERGED

User Chat Support

Merged
It would be beneficial if there was a way for users to chat with a support group. We can send text messages to the call queue and everyone that is in the queue can receive them, however everyone is always a part of that chat. If there was a chat q...
Guest over 1 year ago in RingCentral Phone 1 Future consideration
3 MERGED

SMS to go to both users on the account

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SMS to go to both users on the account
Guest 11 months ago in RingCentral Web/Desktop App 0 Future consideration
2 MERGED

Main numbers with auto attendants - Allow teams to manage messages from main company numbers

Merged
The messages land with primary operator. This is a limitation in managing communications with clients. If the operator is not available, other users are unable to see the messages unless a user logs specifically into the operator's account. There ...
Guest 7 months ago in RingCentral Admin Portal 0 Future consideration
4 MERGED

Be able to view Queue/Site phone number texts and messages in RC app

Merged
It would be great to receive sms and messages for queues in the RC app. The email notice says it is possible by click "here"
Guest about 1 year ago in RingCentral Web/Desktop App 0 Future consideration
5 MERGED

Have a feature to distribute text message via a queue type system like there is for phone calls

Merged
If it is possible that on your next update there would be feature on the admin portal to have option to distribute text message via a queue type system like there is for phone calls as we have a bunch of people text a phone number and that text wi...
Jennifer DeGuzman 9 months ago in RingCentral Admin Portal 0 Future consideration
3 MERGED

shared Text line for main company number

Merged
my company is a new user to ring central our industry is transportation that goes 24/7 we are in dire need of shared text line the way we setup call que and all my colleagues can get the calls simultaneously, text messages should also be received ...
Guest about 1 year ago in RingCentral Mobile App 0 Future consideration
3 MERGED

to allow/enabled direct numbers in Call queue to receive/send text msgs using the RC app.

Merged
to allow/enabled direct numbers in Call queue to receive/send text msgs using the RC app.
Guest 9 months ago in RingCentral Web/Desktop App 0 Future consideration
3 MERGED

The ability to send & receive sms texts for each specific user within a queue

Merged
If each number could be shared, then each user within an associated queue can both receive and send sms texts from multiple numbers.
Guest about 1 year ago in RingCentral Mobile App 0 Future consideration
2 MERGED

Auto forward incoming text message from one phone to another phone or group of phone number.

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Auto forward incoming text message from one phone to another phone or group of phone number.
Guest 8 months ago in RingCentral Phone 0 Future consideration
3 MERGED

Texting Platform Needed-

Merged
I would like to have the ability to have a company text platform where an external person can call and text the same line, but multiple people can respond. Textline has a great platform for sms. It allows multiple users to respond to one texts to ...
Guest 12 months ago in RingCentral Phone 0 Future consideration
11 MERGED

Text from Call Queue Number

Merged
Since a call queue can receive voicemails, can they send out texts from the call queue number? Many call queues are dept numbers and would be beneficial so multiple people can monitor and respond to them.
Matt Hoffman over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

SMS Queue

Merged
What's the issue: Our customers are sending messages to our company number, I would like our agents to use the company main number to receive and send SMS. Currently there is no option to share a company mailbox with our agents which is really a t...
Ashish Mainali 2 months ago in RingCentral Contact Center 0 Future consideration
15 MERGED

Call Queues to receive text messages and forward it to members within the group

Merged
No description provided
Guest almost 2 years ago in RingCentral Web/Desktop App 3 Future consideration
7 MERGED

Call Queue SMS replies from RingCentral App

Merged
I would like to be able to Check call queue SMS messages and reply to them from the RingCentral App Thank you!
Guest over 1 year ago in RingCentral Phone 0 Future consideration