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Status Implemented
Created by Guest
Created on Apr 23, 2021

Reporting for managers

It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.

  • Admin
    Pratibha Pandit
    Feb 24, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. You can create dashboards and share it publicly in LOB Analytics. Also, LOB comes with in-built data visiblitiy controls where a queue managers gets to see data for their queues & members of the queue as long as they have access to analytics.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team