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This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-3995 Share host Audio in RC Video in Desktop App.
Share Computer Sound on RCV Merged
My customer was very frustrated because they were not able to share computer sound option for RCV and this is very important for their company.
Hello, this is available on meetings that are joined through browser. Check out this knowledge base article for instructions on how to use: https://support.ringcentral.com/video/in-meeting-controls/sharing-computer-audio-ringcentral-video-web-meeting.html
Functionality in RC App is planned for release later this year.
You may be able to get this to work by seeing these instructions on how to enable and choose "Stereo Mix"
https://techcommunity.microsoft.com/t5/microsoft-teams/unable-to-hear-audio-when-sharing-a-video-in-a-teams-meeting/m-p/114727
https://www.howtogeek.com/howto/39532/how-to-enable-stereo-mix-in-windows-7-to-record-audio/
RingCentral Video desktop App (Windows 10) does not have the "Share computer sound" option like the RingCentral Meetings desktop app did. screenshot
this feature is not available on the new app. When you share screen there is no box to click to “share sound”.
Can you share a few more details? This sounds like a troubleshooting issue that our support team can assist with.