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Status Under review
Categories RingCentral Admin Portal
Created by Tim Mcmillon
Created on Apr 24, 2021

RELATED IDEAS

Remove ability for user to delete a recording of their own

As an owner, I would not want my salespeople to have the ability to delete a call. Especially, if they are rude to a customer. A user should not be allowed to delete a recording.

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1 MERGED

Employees are deleting calls and/or texts with angry customers defeating the purpose of recorded calls

Merged
Some of my employees are deleting calls and texts for conversations that go bad. This defeats the purpose of having call recording. I need to be able to set permissions for certain accounts not to allow this. Thank you
Guest almost 2 years ago in RingCentral Web/Desktop App 0 Under review
1 MERGED

Disable Call Recording Access

Merged
Disable the extension feature for access and delete its own recorded calls
Anthony Jabal about 1 year ago in RingCentral Admin Portal 0 Under review
3 MERGED

Agent Ability To Delete Recordings

Merged
Standard users should not have the ability to delete call recordings. That should be an admin only feature.
Guest about 2 years ago in RingCentral Phone 0 Under review
2 MERGED

option to block user in deleting their own call recordings

Merged
please add an option for super admin access to prevent users in deleting their own call recordings
John Ramirez almost 2 years ago in RingCentral Admin Portal 0 Under review