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Status Under review
Created by Guest
Created on Apr 26, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1020 Allow special characters in user last name field.

Apostrophe in user's name does not display properly. Merged

RingCentral does not properly display names with an apostrophe. Like D'Augustine or O'Malley, or Superintendent's Office.

Instead, you get D'Augustine, O'Malley, and Superintendent's Office.

Please allow apostrophes to be used.

We should not have to use a backtick (`) character instead, or be forced to use unicode characters (U+02BC - ʼ) to work around this issue. While these workarounds seem to work, they could potentially cause problems if not expected in RingCentral's back end, or if not properly handled with any APIs.

It seems that other special characters at least work, like accented characters, but the apostrophe is also an important character to have function for people's names.


  • Admin
    Becky Hensley
    Apr 29, 2021

    Thanks for this! We've merged this with an already existing idea to combine votes and keep things organized. We'll make updates when we hear more from product.