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Status Planned
Created by Guest
Created on Apr 27, 2021

recording system that flags calls that use inappropriate language

Customers with full time call recordings would like to bookmark calls where inappropriate language is used for follow up...even better to have the ability to initiate a warning message if bad language is being used

1 MERGED

Foul language search in recordings

Merged
In customer service we sometime have concerns with call takers using inappropriate language. Would be great to be able to search recordings for certain words or group of words without having to listen to entire recording.
Guest 10 months ago in RingCentral Admin Portal 0 Planned