Add a new idea Subscribe
Status Implemented
Categories RingCentral Admin Portal
Created by Front Desk
Created on Apr 27, 2021

RELATED IDEAS

caller id and number called on inbound calls

Can you add both, caller ID and called number on inbound calls in the same time?
Referring to users, groups have this option


Called number doesn't work at all at the moment

  • ADMIN RESPONSE
    Jul 26, 2023

    Hi everyone, this should be available. When receiving an incoming call on the app, the call screen will display who is calling and to what number.



    If your concern is regarding call queues, you're able to select fields indicating what caller information is displayed, including Caller ID in the Admin Portal.



    If these aren't the solutions you were anticipating with this idea, please let us know! Share in the comments what you would like to see.



    image.png
    image.png
    image.png
    Open full size
    image.png
    Open full size
    image.png image.png
  • Post comment
  • Michael Elsing
    Reply
    |     Jul 12, 2023

    Would be great if the Idea could be implemented asap. When you work with call queues, it's very helpful to know, who is calling you.

2 MERGED

Inbound caller ID and called number

Merged
have the inbound caller ID and the called number showing at the same time
Guest about 2 years ago in RingCentral Web/Desktop App 0 Implemented
2 MERGED

Call forwarding ID (not from caller but the line caller called)

Merged
When a call is forwarded to me from an executive's missed phone call, there is no indication that the call is coming from an executive's line. If we were aware that the call was being forwarded, I would answer it differently than if someone dialed...
Jess Stone over 1 year ago in RingCentral Web/Desktop App 0 Implemented