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Status Under review
Categories RingCentral Integrations
Created by Guest
Created on Apr 28, 2021

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Integration with Syncro MSP

I'd like to have an Auto-Attendant ask a caller to enter their ticket number in order to be connected to an agent. The integration would need to pull over ticket number and ticket status from Syncro MSP. The Syncro MSP API does provide that info, along with other customer specific info.

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  • Guest
    Reply
    |     Oct 20, 2021

    Thanks for following up on this. I'd like an API integration with Syncro MSP that can actively pull ticket numbers and ticket status. When a customer calls, I'd like to ask them to enter their ticket number, then make routing decisions based on weather or not there's an open ticket.

  • Admin
    Byrne Reese
    Reply
    |     Oct 18, 2021

    @matt - I am following up on this task to learn a little bit more about your intent. Are you looking for a specific integration with Syncro MSP? Or, are you asking for the ability to create a dynamic IVR entry? So that someone calling in could be prompted "Press 1 for..." and "Press 2 for...", but have that list of options be dynamically generated?

1 MERGED

SyncroMSP

Merged
I would like to have a integration with SyncroMSP to be able to dial out and cross reference customers with the number they are calling from.
Guest over 1 year ago in RingCentral Integrations 0 Under review