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Status Under review
Created by Cory Barnes
Created on Apr 29, 2021

Limited Controls for Site Manager

Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account)

Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.

  • Cory Barnes
    May 28, 2021

    Hi, I am aware of custom roles, however, it doesn't seem possible to create a custom role for only one site. It would be nice to give local IT support admin permissions for only 1 site and not company-wide admin permissions.

    I can somewhat implement this with call queue managers and user groups.

    I lack the ability to give control of the site rules or IVRs to a site admin.

    An example of the benefit of this would be during inclement weather.

    It would be nice if a site admin could override the sites rules and send calls to an inclement weather menu during such an event, instead of calling into HQ to have this done.

  • Admin
    Becky Hensley
    May 21, 2021

    Cory, please let us know if the above solution helps with your issue.

  • Jennifer Del Rosario
    Apr 29, 2021

    Hello there!

    You can customize the role of your Phone Admin.

    Click here to know more https://support.ringcentral.com/article/5-10-Editing-the-Extension-Permissions-via-Web.html.

    Thank you!