Share your ideas with us
Allow a site manager to have limited control over a site's IVR (without giving them admin privileges over the entire account)
Specifically close the site for the day or implement an inclement weather announcement in-lieu of the main menu.
Hi, I am aware of custom roles, however, it doesn't seem possible to create a custom role for only one site. It would be nice to give local IT support admin permissions for only 1 site and not company-wide admin permissions.
I can somewhat implement this with call queue managers and user groups.
I lack the ability to give control of the site rules or IVRs to a site admin.
An example of the benefit of this would be during inclement weather.
It would be nice if a site admin could override the sites rules and send calls to an inclement weather menu during such an event, instead of calling into HQ to have this done.
Cory, please let us know if the above solution helps with your issue.
You can customize the role of your Phone Admin.
Click here to know more https://support.ringcentral.com/article/5-10-Editing-the-Extension-Permissions-via-Web.html.