This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1948 Shared SMS were multiple users can receive and send SMS on specific number.
At our clinic, we currently use texting on the old RingCentral phone desktop app as our daily workflow. We send texts to a 'Reception all' queue where we can communicate in one thread amongst the department, as well as other departments messaging our reception queue if they need help with a call. By them sending it to a work queue we can all see the text and people can reply if they are taking the call so everyone else knows it has been taken care of. We are either needing to be able to send a text to work queues or be able to send to more than 10 people in a group chat.