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Status Under review
Categories RingCentral Phone
Created by Nathan Boyer
Created on Apr 29, 2021

voice directory

In our old phone system many users would use the voice directory to call other people in the organization. They would pick up the phone, say the name of the user that they wanted to call. The name of the extension that they were being connected would then be read to them and then it would dial (they would have the opportunity to cancel and try again if the system had misunderstood them, or to select from a list of names if multiple people had similar names). People REALLY liked this feature. These same people are attempting to use the RingCentral dial-by-directory as a substitute, but going back to trying to spell out people's last name by typing it in is a poor substitute and is creating some dislike of RingCentral by our users, particularly those who use desk phones. This is a feature that would go a long way towards making our users like RingCentral more.