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Status Under review
Created by Brita Rust
Created on Apr 30, 2021

Please add an optional setting to automatically forward all calls when on a call or video.

When on a call, there is currently no way to automatically silence or forward incoming calls. This is disruptive to the current call, especially because the ringing of the incoming call is louder than the person on the current call. The user can choose to send the incoming call to voicemail, but there are still several second of disruption which can be very distracting.

The solution would essentially mean making the user automatically enter DND mode when they are on a call or video.

  • David Hilty
    Aug 26, 2023

    I completely agree


Stop the ring of incoming call when user is engage on a call via RC App

Customer wanted to stop the ringing when another call came in even though they are already engage on a call and automatically route it to voicemail
Guest over 2 years ago in RingCentral Web/Desktop App 2 Under review

Automatically send incoming call to VM while on a call without manually changing Status to DND

Can something be developed to automatically put incoming calls into VM while on existing call without having to manually put yourself on DND? We had prior systems that did this and users are frustrated when training or on important calls with clie...
Guest over 2 years ago in Developer Platform and APIs 0 Under review

Be able to have new incoming calls be automatically sent straight to voicemail if on an Active call. At the Extension Level settings.

What happens is that when a user is on an active call, and they get another call coming in whether it be from an internal extension, direct or sent from the receptionist.... the phone keeps beeping in their ear and they cannot effectively talk to ...
Chris Vogt over 1 year ago in RingCentral Phone 2 Under review