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Status Already exists
Categories RingCentral Phone
Created by Kelly Brownson
Created on Apr 30, 2021

Allow 2 people to be on the same phone call

For training purposes, allow 2 people to use two different phones or desktop applications to be on the same phone call. Much like how a split training headset would work

  • Admin
    Becky Hensley
    May 3, 2021

    Kelly, Are you referring to call monitoring?
    You can set up this feature if you are a RingCentral Premium or Ultimate customer.
    However, the feature is not available in the Essential and Standard plans.
    You can learn more here: https://support.ringcentral.com/article/8050.html