Community Ideas

Welcome! We're glad you're here.

In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

We've put together a helpful guide for getting the most out of Submitting and Voting for Product Ideas.

We can't wait to hear your bright ideas!

Call Queue custom routing for holidays - route to afterhours voicemail

Currently on custom rules closures for holidays the voicemail routes to the in hours voicemail during the business hours even though the queue is 'closed'. This voicemail states the agents are busy. We would like this to route to the after hours voicemail even during business hours stating we are closed - since we are. Otherwise we have to manually change the voicemail for holidays or manually shut the queue down for that day

  • Laura Anderson
  • May 1 2021
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