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Status Under review
Created by Laura Anderson
Created on May 1, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-854 Pre Generic Message for Call Queue Calls during holidays routes back to IVR Menu.

Call Queue custom routing for holidays - route to afterhours voicemail Merged

Currently on custom rules closures for holidays the voicemail routes to the in hours voicemail during the business hours even though the queue is 'closed'. This voicemail states the agents are busy. We would like this to route to the after hours voicemail even during business hours stating we are closed - since we are. Otherwise we have to manually change the voicemail for holidays or manually shut the queue down for that day