In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!
You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.
The agents are playing with the RC, there should be an option for the admin to block them to make changes in their availability. (DND, Accept/Do not accept queue calls). It will be very useful to hold a control over the agents.