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Status Under review
Created by Guest
Created on May 2, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2565 prevent users from switching to DND.

Block agents to set the availability Merged

The agents are playing with the RC, there should be an option for the admin to block them to make changes in their availability. (DND, Accept/Do not accept queue calls). It will be very useful to hold a control over the agents.