RELATED IDEAS
This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-2565 prevent users from switching to DND.
Block agents to set the availability Merged
The agents are playing with the RC, there should be an option for the admin to block them to make changes in their availability. (DND, Accept/Do not accept queue calls). It will be very useful to hold a control over the agents.
