Share your ideas with us
One (1) task is shared by multiple assignees (RC Users), several departments are contributing to fully accomplish 1 task.
In the old classic app, RC Users can share/move tasks to other RC Users' windows/glip. In the new app, we are unable to share/move the tasks.
Additionally, in the new app, if we are adding assignees to a task, the new assignee/s will not be “tagged” in their own RC window; hence they will not have visibility to the task, consequently increasing the probability of not seeing and completing the said task/s.
Who would benefit from it?
Our Clients: Promises will be fully delivered by our organization.
We would, as an organization: we will not miss out on anything that is important for the Client, there wouldn’t be any financial loss, and we would be compliant to agreed contracts with Clients, etc.
You, RC, as our service provider: Because you would continuously keep your Clients (us + others) be truly satisfied with your product; and keep our businesses.
How should it work?
In the task itself, there is a button for sharing/moving tasks to other windows/RC Users.
If an assignee is added, the new assignee will be "tagged" in the task and the task will be posted in the new assignee's window.
You can now move tasks to other teams! Learn more here: https://support.ringcentral.com/app/message/desktop-web/manage-tasks-ringcentral-app-desktop-web.html
We understand the loss of this feature is frustrating. We are anticipating that this functionality is coming back next quarter.
We will update this idea with any further details or when the functionality has been implemented.
I would like to emphasize the frustration of losing the feature to move tasks that was available in the old version. This feature is of great importance, and one that I would use daily to move tasks between different teams. Loosing this feature has caused me to migrate much of my workflow to a different program. I would like to continue to use the Ring Central app again, but I would need this feature to be added back to the new version. Thank you.
Technical Capability to Move and Share Tasks to Other Windows/RC Users and For Assignees to be Tagged in Their Own Window.