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Status Under review
Created by Paul Fletcher
Created on May 6, 2021

Salesforce plugin - please update the product so that it supports dependent drop down lists

Currently we are using the Salesforce plugin only. Not supporting dependent drop down lists means we have been unable to add all of our required fields into the RC component in Salesforce; this results in the user needing to access the Salesforce task after a call to update certain fields - we are now seeing this causing errors when the call recording is added to the Salesforce task whilst the user is editing it

  • Richard Pomeroy
    May 6, 2021

    This would be particularly helpful for environments where there is a need to profile/segment customers.