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Status Implemented
Categories RingCentral Admin Portal
Created by Guest
Created on May 6, 2021

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-231 Desk phone to ring first before app.

Call Handling and Forwarding Merged

I would like the call handling to have an option to ring the desktop/mobile app second. Right now the only option is to ring it first.

  • Randy Ehli
    Reply
    |     May 10, 2021

    I agree as we use desktop phones for our main answering device, but if I don't pick up I want it to go to my mobile app next. Currently I have to have it go to my cell number. Also the desktop and mobile app should be a separate setting to where you want your calls. Not both at once.