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Status Under review
Categories RingCentral Phone
Created by Cliff Garstka
Created on May 7, 2021

Dial by Name directory by site

Currently dial by name directory is for the entire orginazation only. It would be helpful to have dial by name directories that only list peolpe at a specific site.

We have offies all over the globe. Callers in Europe don't need US employees listed in the dial by name directory.

  • Gabby Ilan
    Dec 27, 2022

    This feature is great since each site has a different business need. Also, the language recorded should be program locally or have the ability to customized like all other feature for call quee or IVR and also a must on "dial by name directory" as well. This is a standard globally where you can select/customize a language locally or English. Hope Ring Central would take this to a serious road map as soon as possible.

  • Fairoz Shaik
    Oct 19, 2022

    I wonder how long does it take RingCentral to implement this Idea as I see this thread is posted over an year back.

  • Jay Williams
    May 16, 2022

    Excellent Idea!

  • Marie Apodaca
    May 13, 2022

    Great idea!

  • Jason Ferguson
    Apr 26, 2022

    Same here - we have over 50 affiliated offices, but each one has direct numbers. After hours, the message says "dial 2 for our dial by name directory" but then you might get another person at another location, which leads to VMs being left at the wrong office. It makes zero sense to let callers access a company-wide directory. This should be an option that we can turn off or limit to our own location.

  • Duane Martz
    Mar 25, 2022

    Dial by site would be good

    Dial by extension list would be great too


When multiple sites are configured, limit the initial dial-by-name search to the site to called number belongs

People calling into regional office should have the ability to search the directory just of that office (site) without having to search through the global list. Caller can be provided an option to expand the search to the global list
Guest almost 2 years ago in RingCentral Phone 0 Under review

Support dial by name directory per Site

Multi-site functionality should support a dial by name directory per Site.
Ryan Buffa about 1 year ago in RingCentral Admin Portal 0 Under review