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Status Under review
Categories RingCentral Phone
Created by Guest
Created on May 10, 2021

Customize the time for Auto-answer

We take a high volume of in-bound calls and would like to utilize auto answer but there are preselected choices of 0s (too fast, phone doesnt ring), 5 seconds, 10 sec, etc. 5s isnt fast enough as the phone will ring 1-2 times before auto answers grabs the call. Having a customizable time would let us know there's a call coming in and then answer it promptly.

  • Chase Owens
    Jan 26, 2022

    I came here to post the same thing. 0s is insane, as the agent doesn't even know a call came in. I like the idea of 0s, but there needs to be a tone that a call has arrived. Otherwise, allow a 1 or 2 second pick up option so that it at least half rings or makes a noise for the agent before the call is live.