Transfer Voicemail Message Via Mobile/Desktop App Merged

I work in a complex human service agency where it's hard for support staff to know where to tranfer calls (we have 5 offices, 2 different target populations and numerous departments that handle different programs). It's very common (especially with new staff) for calls to mistranfered and the client leaves a message with the wrong staff member.. The only way I've found to reliably send the message to the correct user is to either use the physical phone or call my own number and then I can transfer it. The apps (desktop and mobile) do not have this function. You are supposed to be able to transfer from the admin portal on the website but I've followed up after using this and it never goes through.

The ability to transfer a message to someone seems like a basic funtion that is missing from the apps. I would like to see this added to the desktop and mobile apps.