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Status Under review
Categories RingCentral Phone
Created by Paul Dobbs
Created on May 10, 2021

Put Call Queue voicemail into User Voicemail Menu if a Member

Right now a user has their own Voicemail menu option to click to listen/manage to their voicemail.


If a user is part of a Queue, they have to log out of their own account, then log in with the Queue account to see and manage those voicemails. Or they have to dial in on a phone. This is not very helpful at all as voicemails can quickly grow, and the staff have to keep flipping around in logins.


It would be far more efficient if, when any person is made part of a Queue, they have direct access to the Queue Voicemails through the Voicemail menu they already get to see for their own account. Just like when you add them to a Team, they then see the Team name they are added to, and can share in that experience.


  • Catherine Smithmyer
    May 22, 2021

    Yes, this is absolutely essential. Especially for HIPAA customers who cannot receive playable voicemails via email - we can't listen to the voicemails at all without logging out of our own extensions and logging back in as the Call Queue extension every time.