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Status Under review
Created by Guest
Created on May 14, 2021

Is it possible to configure the number of times a prompt is repeated in the IVR system? Currently set to repeat 3 times, hard coded. I have a flow in which if the person stays on the line I would like it to goto an extension. Currently the greeting repeats 3 times before going to the extension. This is not desired. It would be better if it repeated only once before going to the extension. With everything being configurable why is this setting hard coded? Thanks.

As it will give the customers option to select how many times they want the IVR Menu Greeting to play in case the caller will not press anything. As right now its fixed to play the IVR menu 3 times. As some customers will really not prefer to stay that long in the line just to listen to greeting.

  • Randall Van Mill
    Reply
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    Oct 6, 2023

    Actually need to it be set to NOT repeat at all - 0 times, and with no delay. Our competitor platform we are trying to move a customer from has the options to not repeat and not have a 10 second delay between the repeats, allowing them to simply play the prompt, and then move on to another IVR menu if the user does not make any selection. Having a long message repeat again only stalls the system, makes it sound unprofessional, and in this case, is a barrier to our client moving off of their current system altogether. They do not wish to have IVR menu prompts repeat at all. Without the flexibility to disable the repeat completely (not just 1,2, or the current 3 hard coded), we will not be able to migrate more customers to this platform at all.

  • Brian Hesdorfer
    Reply
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    Oct 2, 2023

    The forced 3 times is a step backwards in service to our customers. Please either make it adjustable, or have separate single/multiple loop options.

  • Ed Vogt
    Reply
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    Jan 27, 2023

    Totally Agree!

  • Joe Cache - 1601
    Reply
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    Apr 8, 2022

    This should be an 'X' field that SuperAdmins can update - so, repeat this menu 'X' times before transferring. It should not be hard-coded.


    My .05$ ...