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Status Under review
Created by Guest
Created on May 17, 2021

Faster Authentication Process

Normally, with the automated system asking for authentication, and eventually getting a support representative who also has to authenticate me, it usually takes 10 minutes just to get started on a problem. Hoping we can find a way to shorten this.

Such as maybe accepting the automated authentication, so that the support rep no longer has to do so. Just a suggestion.

  • Guest
    May 17, 2021

    Basically, when dialing for Tech Support, make if faster to get assistance without 10 minutes of IVR & rep. verification.