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Status Under review
Created by Guest
Created on May 18, 2021

Allow custom answering rules to override main call handling rule. Example: Holidays

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to override the main rule for the given dates and then pass the validation check. This will allow me to pre-program all my holidays in January and never have to turn anything off and on. I currently have to set alarms reminding me to turn off the main handler and turn on "Memorial Day". If I forget to go back and swap them after the holiday the message will continue to run until it's manually turned off. Please help us out here!

1 MERGED

Some Custom rules can supersede other rules

Merged
I have custom IVR rules that are in use most of the time because of the way our business is configured. I have a custom rule for holidays that needs to supercede the custom rules that are operating most of the time. It's very straighforward.
Guest about 1 year ago in RingCentral Admin Portal 0 Under review
1 MERGED

Allow Custom Rule to transfer calls to different IVR (for holidays)

Merged
It would be very convenient to be able to set a custom rule to have all calls routed to a different IVR menu. For instance, if I wanted to pre-set a holiday rule for a day the office is closed. That way, we can have a custom message for the holida...
Emily Bamrick over 1 year ago in RingCentral Admin Portal 0 Under review