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Status Under review
Created by Lloyd Calhoun
Created on May 18, 2021

Allow custom answering rules to override main call handling rule. Example: Holidays

Currently for a holiday I have to create a custom answering rule for said holiday, but to use this custom rule I have to turn off the main handling rule and turn on the holiday rule. There should be a check box that allows the holiday rule to override the main rule for the given dates and then pass the validation check. This will allow me to pre-program all my holidays in January and never have to turn anything off and on. I currently have to set alarms reminding me to turn off the main handler and turn on "Memorial Day". If I forget to go back and swap them after the holiday the message will continue to run until it's manually turned off. Please help us out here!


Some Custom rules can supersede other rules

I have custom IVR rules that are in use most of the time because of the way our business is configured. I have a custom rule for holidays that needs to supercede the custom rules that are operating most of the time. It's very straighforward.
Guest over 2 years ago in RingCentral Admin Portal 0 Under review

Allow Custom Rule to transfer calls to different IVR (for holidays)

It would be very convenient to be able to set a custom rule to have all calls routed to a different IVR menu. For instance, if I wanted to pre-set a holiday rule for a day the office is closed. That way, we can have a custom message for the holida...
Emily Bamrick over 2 years ago in RingCentral Admin Portal 0 Under review