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Status Planned
Created by Josh Rountree
Created on May 19, 2021
Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit ENTCOM-I-69 Add ability to Forward Voicemail from Desktop App and Plugins..

Forward a voicemail message to another extension from RingCentral App, or by phone Merged

It would be useful so that you can forward a voicemail message to another user. From the App you would click on the phone icon, all voicemail, click on the three dots, and then there would be a forward option, and you could forward it to another extension.

If you were to call in and check your voicemail, you could forward from the IVR and add a message, similar to a supervised call transfer, but this would be a supervised voicemail message transfer.

  • Guest
    Jun 9, 2021

    It would also be useful if after a call is missed, you can forward to the call to an IVR menu instead.

  • Joey Garcia
    May 20, 2021

    Yes, this would be great! Currently, you would have to download the audio file and then email it to the intended person. That's too cumbersome for some non-tech savvy people.

    It would be great if you can just click and option in the RingCentral app that says "Forward to..." and you would enter the extension/person you want to send the voicemail message to.

    For those who do not use the RingCentral app and only use the phone, they can forward the voicemail message to the intended person using their extension. This would be similar experience to our old Nortel CallPilot voicemail system.