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This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-783 Wrap up time .
We would like to utilize the wrap up times, but with the option of overriding it and going back into queue before it is complete. Not every user needs the full time, and all need the option to answer a call immediately.
To clarify, this is not to set a wrap up time to zero. Instead to set it at, say, 5 minutes, but allow users to go back into queue before the 5 minutes is up at their own discretion.