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Status Future consideration
Created by Guest
Created on May 20, 2021

Contact Center - Disposition Coding Pop Up into window

To ensure the agent is coding the call and not getting lock due to not coding previous call. If the disposition window would pop up into its own window it would be more apparent the coding has not occurred. Reducing the time the agent it stuck because of not coding.

  • Dollie Self
    Aug 18, 2021

    Also make this window be always on top.