RELATED IDEAS
Add additional tab to compute automatically the average wait time under performance reports
For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.
Dear Customer,
Thank you for your feedback. Your need has been addressed.
We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features custom KPI builder where you can define avg ringing (wait) times as well as monitor this against each user in a table.
Learn more about LOB Analytics here:
Refer User Guide
Watch Video Tutorials
-RingCentral Analytics Team