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Status Implemented
Created by Raymond dela Cruz
Created on May 25, 2021

Add additional tab to compute automatically the average wait time under performance reports

For the customer not to download manually the average wait time for all calls. System needs to have an automated version to compute the average wait time for all calls.

  • Admin
    Pratibha Pandit
    Feb 23, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features custom KPI builder where you can define avg ringing (wait) times as well as monitor this against each user in a table.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team