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This is useful and convenient when we want to add an external number to get a specific call to an external person
This is possible. You have to make sure that you add a user extension for the external number. https://support.ringcentral.com/article/Add-User-Extensions-without-Phones-RingCentral.htmlOnce you already created one, you add the external number to call forwarding.
And now, add it to your call queue.
We hope this will help you!Thanks.