Community Ideas

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Merged idea

This idea has been merged into another idea. To comment or vote on this idea, please visit CUSTCOM-I-1595 Account-Wide Holiday Settings and/or Holiday Templates.

The ability to use templates to make changes to multiple call queues at once. i.e. Holiday hours Merged

Looking for an easy way to update multiple call queues without having to touch each one, (115). This shouldn't be this difficult. Why can't we just apply templates to achieve this?

I shouldn't have to go into each call queue to set the holiday hours individually.

  • Kim Ruby
  • May 25 2021
  • Under review
  • angelica cortez commented
    20 Aug, 2021 09:21pm

    Yes, agree! We have over 50 call queues and is quite tedious and time consuming to have to manually recreate holidays rules for every call queue.