RELATED IDEAS
Give Admin options to clear voice mails and sms messages for any account
Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up might be needed
again if generic account no user password was ever setup. and what good is super admin power if you cant really use it yes keep the action in the audit log but give the super admin the power to clean up.
Hi! Thanks for coming to the Ideas Portal! This is currently possible, but only if the admin has the user's extension password. Learn more here: https://support.ringcentral.com/article/5-10-How-to-check-extension-user-s-messages-in-my-RingCentral-account-as-an-Administrator.html