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Status Under review
Created by Ken OConnor
Created on May 25, 2021

Give Admin options to clear voice mails and sms messages for any account

Some users never setup e-mail or look at txt messages the admins should have the option to be able to clean up these messages. would be also nice to have a sort options to list whom has the most saved or not viewed messages to see what clean up might be needed

  • Ken OConnor
    Jul 8, 2021

    again if generic account no user password was ever setup. and what good is super admin power if you cant really use it yes keep the action in the audit log but give the super admin the power to clean up.

  • Rylie Perrault
    Jul 8, 2021

    Hi! Thanks for coming to the Ideas Portal! This is currently possible, but only if the admin has the user's extension password. Learn more here: https://support.ringcentral.com/article/5-10-How-to-check-extension-user-s-messages-in-my-RingCentral-account-as-an-Administrator.html

1 MERGED

Admin Access to SMS conversations

Merged
Currently the only way I can see both sides of the SMS conversations is to login to each of my team's about. It would be great to be able to view them from my admin login.
Billy Linthicum 7 months ago in RingCentral Admin Portal 1 Under review