Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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RingCentral Video Adoption Deterrent

Our company has been using RingCentral Meetings for quite some time now, and this was a smooth rollout using the Ring Central Meetings for Outlook plugin. People in our company when in Outlook are on the mail page 90% of the time and having the option to schedule or start an instant meeting right on that page made it quick and easy. This I believe is the main reason RingCentral meetings was adopted so quickly and we were not pressured by the Execs to visit Microsoft Teams, Zoom or other platforms. We have a limited number of people that have adopted using the RC App and I would say 99.9% of the meetings we create are in Outlook. Now with RingCentral Video we have tested it with the RingCentral Scheduler, and it takes more steps to do the same thing because we have to go to the calendar first, create and appointment and THEN use the scheduler. Also we do not have the option in there to create an instant meeting as we could with RC Meetings. The President of our company would tell us that we are going backwards by creating more steps. If something is working fine with less steps, it is a deterrent to adopt a new process that takes more steps for new features that they have not determined the value of yet.

  • Justin Hempel
  • May 26 2021
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  • Ivan Ortiz commented
    4 Aug 06:20pm

    I would like to also add since the Outlook plugin stop working, users are now unable to create meetings within a calendar event that has already been created. Very frustrating when something so simple yet super helpful to have is taken away. Please bring back this feature.