Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!

Dial-By-Extension

Hi,

There is a Dial-By-Name feature already in the RC platform, just not a Dial-By-Extension, an extra selectable option in the IVR settings would be ideal rather than just 'First Name' & 'Surname' as I struggle to demonstrate the use case in which iIcan deploy Dial-By-Name solution effectively.


NOTE: Currently RCs platform allows DTMF tones during ‘Audio while connecting’ and during the voicemail prompt.

This allows extension dialing from this point. if you correctly configure your inbound audio settings on a user's ext and you remove voicemail and point missed calls back to your IVR for that ext. you can build a rather convincing Dial-By-Extension feature in your existing account.

  • Richard Scott
  • May 28 2021
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