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Treat voicemail messages in the same way as call recordings:
Store in Archive
Make available to any properly authorised user
Callers can leave messages containing important information (cancel an order, change of phone number, email address etc) and these recordings may be required during an audit. At present, they are under the control of the individual user.
I was referring to the way Ringcentral does not list voicemails in the call logs and does not make them available to be exported to Archiver. They're also not available via the API.
I fail to see why voicemails are treated any differently from other calls.
Just want to confirm to make sure this idea is categorized appropriately. Are you referring to voicemails stored in the RingCentral Archiver? Thank you!