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Status Under review
Categories RingCentral Phone
Created by Tony McGinty
Created on Jun 1, 2021

RELATED IDEAS

Treat voicemail messages in the same way as call recordings and store in archive

Treat voicemail messages in the same way as call recordings:

Store in Archive

Make available to any properly authorised user


Callers can leave messages containing important information (cancel an order, change of phone number, email address etc) and these recordings may be required during an audit. At present, they are under the control of the individual user.


  • Post comment
  • Tony McGinty
    Reply
    |     Jun 8, 2021

    hi Jessica,


    I was referring to the way Ringcentral does not list voicemails in the call logs and does not make them available to be exported to Archiver. They're also not available via the API.


    I fail to see why voicemails are treated any differently from other calls.


    Thanks


    Tony

  • Admin
    Jessica Hernandez
    Reply
    |     Jun 3, 2021

    Hi Tony,

    Just want to confirm to make sure this idea is categorized appropriately. Are you referring to voicemails stored in the RingCentral Archiver? Thank you!