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we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.
While this shows as "implemented" it still doesn't work for us. Per my engineer "I just tested this and it is still an issue. We still need the “Message Tab Shown in Main Navigation” permission in order to upload a profile picture. This permission wasn’t require before and will expose the “Message” and “Workspace” icon which we don’t want." Can it be enhanced?
12858308 is the ticket previously filed
Thank you for providing that! Can you please open a support ticket at https://support.ringcentral.com/s/new-case and post the Case number here and we can escalate.
screen shot attached.
Can you please attach a screenshot of what is happening when you try to update profile pictures in the app? You should still have the option under your profile in the app.