Skip to Main Content
Status Implemented
Created by Guest
Created on Jun 2, 2021

Update profile picture without having RC messaging

we have messaging disabled (because we use MS Teams) and cannot update profile pictures. The request is to have the ability to update the profile picture number without using messaging to do so.

  • Guest
    Oct 19, 2021

    While this shows as "implemented" it still doesn't work for us. Per my engineer "I just tested this and it is still an issue. We still need the “Message Tab Shown in Main Navigation” permission in order to upload a profile picture. This permission wasn’t require before and will expose the “Message” and “Workspace” icon which we don’t want." Can it be enhanced?

  • Guest
    Jun 21, 2021

    12858308 is the ticket previously filed

  • Admin
    Jessica Hernandez
    Jun 21, 2021

    Thank you for providing that! Can you please open a support ticket at https://support.ringcentral.com/s/new-case and post the Case number here and we can escalate.

  • Guest
    Jun 3, 2021

    screen shot attached.

  • Admin
    Jessica Hernandez
    Jun 3, 2021

    Hello,

    Can you please attach a screenshot of what is happening when you try to update profile pictures in the app? You should still have the option under your profile in the app.