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Status Future consideration
Created by Guest
Created on Oct 15, 2020

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.

Product Line RingCentral App
  • Avery Katz
    Mar 15, 2022

    Can't believe this doesn't exist yet. Most other messaging apps have it, everybody needs it, and it's got to be trivial to program.

  • Admin
    Becky Hensley
    Jan 6, 2022

    Chris, this is on the radar of our Product Team. We'll update this idea when we have further details.

  • Chris Morse
    Jan 5, 2022

    has anyone had any luck talking to RingCentral about this? I have tried to call and ask for a supervisor but was hung up on. I find it ludicrous that something so simple has been neglected for this long. I tried to email the chief technology officer but could not find a working address. I can't believe that management knows about this ridiculousness, I am guessing if we can make them aware of it they will light a fire under someone's ass and get something done about it. Should take the coders about 30 minutes to fix it! I do not have time to sit here for an hour deleting messages!

  • C Shafer
    Nov 3, 2021

    Please add this function to DELETE BULK Direct Messages, not texts. We (your customer) do not need the messages and RING CENTRAL certainly does not need to hoard this information on the "cloud". Do you?

    Thank you.

  • amanda boge
    Oct 26, 2021

    i need to be able to delete the previous unread in bulk. like mark all read. i have 100 + in the text and dont know when i get a new one because it always says 99+

  • Michele Mize
    Sep 27, 2021

    As an admin that is deleting a conversation, message by message this morning..... there has GOT to be a better way. It floors me this is not ad admin right.

  • Guest
    Aug 19, 2021

    Definitely need this - I have applied retention period now but have thousands of old messages to delete and doing them one at a time is not feasible

  • Scott Morris
    Jul 19, 2021

    We must be able to delete 1-to-1 and Team/group direct message conversations...not just archive / delete specific posts. Thank you.

  • Guest
    Jun 19, 2021

    Need the bulk delete option - deleting one-by-one is extremely inefficient. This is for both the desktop and mobile app software.

  • jen johnson
    Mar 1, 2021

    I agree. The bulk delete needs to be an option.

  • Guest
    Jan 31, 2021

    There needs to be a way to delete message in bulk like you can from the desktop app. When you login to app.ringcentral.com/phone/sms all the old texts still appear even when the desktop app shows that they have all been cleared out. Like the little pencil you have on the app, to delete all, you really need to add this to the web login version. It is TEDIOUS when you schedule hundreds of appts like we do and have to delete them one by one. Please fix this/make this an option. We've been loyal customers for YEARS and this would be more helpful than you know.

  • Admin
    Becky Hensley
    Dec 18, 2020

    Hey, David! We want to make sure the right Product team gets visibility on your idea for bulk deleting of voicemails.
    However, this may be lost in the comments under the idea for bulk deleting team messaging.

    We would recommend you create a new submission for your idea so we can get it in front of the correct teams.

  • Guest
    Dec 17, 2020

    I can delete all text message but not voice messages? That should change. We need to keep the entries empty, and deleting one by one has rendered it impossible

  • Guest
    Dec 3, 2020

    While adding the other bulk deletes, address the missing feature to delete IM conversations in total rather than just sending the message to archive. In fact, let us do that in bulk. I don't want to send them to archive and keep clutter. If I want them gone from my system, get rid of them.

  • John Myers
    Nov 20, 2020

    Yes, PLEASE make it possible to delete contacts and only in ring central and NOT my outlook!!!

  • Admin
    Becky Hensley
    Nov 12, 2020

    Thanks for the clarification, Mike! We've seen other customers with a similar use case and we'll be pointing them toward this idea to leave their votes!

  • Mike Beijerbacht
    Nov 11, 2020

    Hi Becky,

    The use case is to be able to perform a cleaning action when the chat is getting satturated with messages.

    In my case it;s about message generated via a webhook API call. These dont have an options to allow them to delete.

    The ideal situation would be if there is an option on chat group level to allow "delete all messages older then x hours/days/months"

    deleting a single message would also be an option, but then the maintenaince would talke a long time.

  • Admin
    Becky Hensley
    Nov 10, 2020

    Thanks for this idea! Can you please share your use case for this feature. We'd like to learn a bit more to share with our product team.

3 MERGED

delete multiple texts in RC

Merged
Allow easy selection of multiple texts for deletion in RC mobile & computer apps
Guest 11 months ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Bulk Delete Direct Messages

Merged
There needs to be a way to bulk delete Direct and SMS messages without going one by one to delete each message.
Toni Widger 4 months ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

mass delete SMS text messages

Merged
It is very time consuming to delete text messages one at a time. Phone call records has this feature, add the same thing to TEXT messaging - just like I can do on my cell phone
George Crosby about 1 month ago in RingCentral Phone 1 Future consideration
1 MERGED

Add option to multiselect conversations to close

Merged
When an admin invites a lot of external guests to communicate with the company, an account can end up with a lot of conversations. Currently, to remove from you, a user has to close one by one.
Craig Miceli about 1 year ago in RingCentral Web/Desktop App 0 Future consideration
3 MERGED

Delete entire chat history

Merged
please add feature to delete an entire chat conversation rather than manually delete one message at a time. This is basic feature and should have already been incorporated.
Guest 11 months ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Ability to select multiple text/voice messages for deletion.

Merged
It would be nice to have a feature, at least in the RC desktop app, to be able to make multiple selections of text messages or voice messages and then be able to just click a "Delete" button to delete them all.
David Martin 6 months ago in RingCentral Web/Desktop App 0 Future consideration
2 MERGED

Bulk delete for sms messages

Merged
we have to click each sms message to delete it. This is cumbersome and frankly an elementary need. I cant believe this isn't already an option.
Fort Smith Industrial 5 months ago in RingCentral Phone 0 Future consideration
3 MERGED

Delete old posts in group instead of one by one

Merged
Took over number from prev. user. Wanted to delete old posts as they were no longer relevant. Since the posts were from last year and beyond wanted to delete in a group (like an All option). Was told could not be done this way and would have to de...
Guest about 1 year ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Need to be able to delete message threads

Merged
It is beneficial to everyone. You should be able to delete message threads as necessary not just messages you sent
Tiffany Pressler 5 months ago in RingCentral Web/Desktop App 0 Future consideration
11 MERGED

Bulk Message delete in RingCentral App / GLIP

Merged
We re-use our extensions and when a new employee logs in they can see all the previous users messages (Some are not appropriate). We need a way to delete previous messages WITHOUT having to delete and re-add the extension, as most re-used extensio...
Megan Harvey over 1 year ago in RingCentral Web/Desktop App 1 Future consideration
1 MERGED

Bulk delete direct messages

Merged
Allow to delete the entire conversation or be able to choose multiple messages to delete instead of one by one
Yaima Sanchez 8 months ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Add delete multiple or selected messages or dialed number for easy access.

Merged
Add delete multiple or selected messages or dialed number for easy access.
Guest about 1 year ago in RingCentral Web/Desktop App 0 Future consideration
3 MERGED

Deleting Chat Conversation At Once

Merged
It will be a tedious to delete messages one by one in a chat conversation, as what the existing messaging/chat apps has, RC App / RC Chat should also have this feature.
Guest 10 months ago in RingCentral Web/Desktop App 0 Future consideration
1 MERGED

Allow multiple faxes or messages to be deleted simultaneously

Merged
Make it so that you can select items and delete them all together. It takes three clicks to delete each fax message using the desktop app.
Guest 7 months ago in RingCentral Web/Desktop App 0 Future consideration
3 MERGED

To delete multiple sms/text at once.

Merged
to save time and convenience.
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
2 MERGED

Delete All Option in RingCentral Glip Messaging

Merged
Users should have the ability to delete multiple messages in a conversation in RC Glip.
Guest 9 months ago in RingCentral Web/Desktop App 0 Future consideration
3 MERGED

Delete direct message threads

Merged
Add an option to delete entire direct message threads or select messages that are sent AND received.
Guest 12 months ago in RingCentral Mobile App 0 Future consideration
5 MERGED

Ability to delete conversations/chats not just one-by-one

Merged
The only way to delete a chat is one-by-one. The entire string of the conversation can not be deleted. Also, I cannot delete the senders chat note, only the ones I sent. I tried exporting the conversation to a folder and then deleted the folder, b...
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
6 MERGED

Mass Delete Text Message History

Merged
The option to mass delete text message history or a setting to auto delete after x days would be helpful. (Especially when dealing with patient confidentiality.)
Guest over 1 year ago in RingCentral Web/Desktop App 0 Future consideration
8 MERGED

Bulk Delete for the RingCentral App

Merged
It would be nice to be able to delete more than one text conversation at a time.
Guest over 1 year ago in RingCentral Web/Desktop App 1 Future consideration