Community Ideas

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In the Ideas Portal, we encourage you to share your ideas and feature improvements for RingCentral products. Whether you're an admin supporting your whole team on the RingCentral app, an employee attending meetings with RingCentral Video, or a developer using integrations, we want to hear from you!

You're invited to browse existing ideas, vote on features you would like to see, and leave comments sharing your use case.

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We can't wait to hear your bright ideas!

Delete bulk messages/Conversation in Unified App

There needs to be a way for admins to delete bulk messages.

  • Guest
  • Oct 15 2020
  • Future consideration
Product Line RingCentral App
  • Admin
    Becky Hensley commented
    6 Jan 08:04pm

    Chris, this is on the radar of our Product Team. We'll update this idea when we have further details.

  • Chris Morse commented
    5 Jan 08:44pm

    has anyone had any luck talking to RingCentral about this? I have tried to call and ask for a supervisor but was hung up on. I find it ludicrous that something so simple has been neglected for this long. I tried to email the chief technology officer but could not find a working address. I can't believe that management knows about this ridiculousness, I am guessing if we can make them aware of it they will light a fire under someone's ass and get something done about it. Should take the coders about 30 minutes to fix it! I do not have time to sit here for an hour deleting messages!

  • C Shafer commented
    3 Nov, 2021 02:24pm

    Please add this function to DELETE BULK Direct Messages, not texts. We (your customer) do not need the messages and RING CENTRAL certainly does not need to hoard this information on the "cloud". Do you?

    Thank you.

  • amanda boge commented
    26 Oct, 2021 06:36pm

    i need to be able to delete the previous unread in bulk. like mark all read. i have 100 + in the text and dont know when i get a new one because it always says 99+

  • Michele Mize commented
    27 Sep, 2021 03:10pm

    As an admin that is deleting a conversation, message by message this morning..... there has GOT to be a better way. It floors me this is not ad admin right.

  • Guest commented
    19 Aug, 2021 10:59am

    Definitely need this - I have applied retention period now but have thousands of old messages to delete and doing them one at a time is not feasible

  • Scott Morris commented
    19 Jul, 2021 05:50pm

    We must be able to delete 1-to-1 and Team/group direct message conversations...not just archive / delete specific posts. Thank you.

  • Guest commented
    19 Jun, 2021 09:04pm

    Need the bulk delete option - deleting one-by-one is extremely inefficient. This is for both the desktop and mobile app software.

  • jen johnson commented
    1 Mar, 2021 02:28pm

    I agree. The bulk delete needs to be an option.

  • Guest commented
    31 Jan, 2021 10:01pm

    There needs to be a way to delete message in bulk like you can from the desktop app. When you login to app.ringcentral.com/phone/sms all the old texts still appear even when the desktop app shows that they have all been cleared out. Like the little pencil you have on the app, to delete all, you really need to add this to the web login version. It is TEDIOUS when you schedule hundreds of appts like we do and have to delete them one by one. Please fix this/make this an option. We've been loyal customers for YEARS and this would be more helpful than you know.

  • Admin
    Becky Hensley commented
    18 Dec, 2020 06:16pm

    Hey, David! We want to make sure the right Product team gets visibility on your idea for bulk deleting of voicemails.
    However, this may be lost in the comments under the idea for bulk deleting team messaging.

    We would recommend you create a new submission for your idea so we can get it in front of the correct teams.

  • Guest commented
    17 Dec, 2020 11:41pm

    I can delete all text message but not voice messages? That should change. We need to keep the entries empty, and deleting one by one has rendered it impossible

  • Guest commented
    3 Dec, 2020 09:17pm

    While adding the other bulk deletes, address the missing feature to delete IM conversations in total rather than just sending the message to archive. In fact, let us do that in bulk. I don't want to send them to archive and keep clutter. If I want them gone from my system, get rid of them.

  • John Myers commented
    20 Nov, 2020 02:23am

    Yes, PLEASE make it possible to delete contacts and only in ring central and NOT my outlook!!!

  • Admin
    Becky Hensley commented
    12 Nov, 2020 10:37pm

    Thanks for the clarification, Mike! We've seen other customers with a similar use case and we'll be pointing them toward this idea to leave their votes!

  • Mike commented
    11 Nov, 2020 09:13am

    Hi Becky,

    The use case is to be able to perform a cleaning action when the chat is getting satturated with messages.

    In my case it;s about message generated via a webhook API call. These dont have an options to allow them to delete.

    The ideal situation would be if there is an option on chat group level to allow "delete all messages older then x hours/days/months"

    deleting a single message would also be an option, but then the maintenaince would talke a long time.

  • Admin
    Becky Hensley commented
    10 Nov, 2020 06:00pm

    Thanks for this idea! Can you please share your use case for this feature. We'd like to learn a bit more to share with our product team.