Ability to delete conversations/chats not just one-by-one
The only way to delete a chat is one-by-one. The entire string of the conversation can not be deleted. Also, I cannot delete the senders chat note, only the ones I sent. I tried exporting the conversation to a folder and then deleted the folder, b...
We re-use our extensions and when a new employee logs in they can see all the previous users messages (Some are not appropriate). We need a way to delete previous messages WITHOUT having to delete and re-add the extension, as most re-used extensio...
Took over number from prev. user. Wanted to delete old posts as they were no longer relevant. Since the posts were from last year and beyond wanted to delete in a group (like an All option). Was told could not be done this way and would have to de...
The fact that I am having to waste a morning deleting over 200+ individual messages in the RC app because I recycled an extension for a new hire is RIDICULOUS. Why is this not a thing?? I can't even understand the logic of this not being added at the onset of the app. Unacceptable.
This is a GDPR compliance issue- it should have top priority.
I am considering moving services from 9 of our locations to a different platform if this update is not underway soon. It is very silly that it was not in the original design. Very poorly executed in my opinion.
Can't believe this doesn't exist yet. Most other messaging apps have it, everybody needs it, and it's got to be trivial to program.
Chris, this is on the radar of our Product Team. We'll update this idea when we have further details.
has anyone had any luck talking to RingCentral about this? I have tried to call and ask for a supervisor but was hung up on. I find it ludicrous that something so simple has been neglected for this long. I tried to email the chief technology officer but could not find a working address. I can't believe that management knows about this ridiculousness, I am guessing if we can make them aware of it they will light a fire under someone's ass and get something done about it. Should take the coders about 30 minutes to fix it! I do not have time to sit here for an hour deleting messages!
Please add this function to DELETE BULK Direct Messages, not texts. We (your customer) do not need the messages and RING CENTRAL certainly does not need to hoard this information on the "cloud". Do you?
i need to be able to delete the previous unread in bulk. like mark all read. i have 100 + in the text and dont know when i get a new one because it always says 99+
As an admin that is deleting a conversation, message by message this morning..... there has GOT to be a better way. It floors me this is not ad admin right.
Definitely need this - I have applied retention period now but have thousands of old messages to delete and doing them one at a time is not feasible
We must be able to delete 1-to-1 and Team/group direct message conversations...not just archive / delete specific posts. Thank you.
Need the bulk delete option - deleting one-by-one is extremely inefficient. This is for both the desktop and mobile app software.
I agree. The bulk delete needs to be an option.
There needs to be a way to delete message in bulk like you can from the desktop app. When you login to app.ringcentral.com/phone/sms all the old texts still appear even when the desktop app shows that they have all been cleared out. Like the little pencil you have on the app, to delete all, you really need to add this to the web login version. It is TEDIOUS when you schedule hundreds of appts like we do and have to delete them one by one. Please fix this/make this an option. We've been loyal customers for YEARS and this would be more helpful than you know.
Hey, David! We want to make sure the right Product team gets visibility on your idea for bulk deleting of voicemails.
However, this may be lost in the comments under the idea for bulk deleting team messaging.
We would recommend you create a new submission for your idea so we can get it in front of the correct teams.
I can delete all text message but not voice messages? That should change. We need to keep the entries empty, and deleting one by one has rendered it impossible
While adding the other bulk deletes, address the missing feature to delete IM conversations in total rather than just sending the message to archive. In fact, let us do that in bulk. I don't want to send them to archive and keep clutter. If I want them gone from my system, get rid of them.
Yes, PLEASE make it possible to delete contacts and only in ring central and NOT my outlook!!!
Thanks for the clarification, Mike! We've seen other customers with a similar use case and we'll be pointing them toward this idea to leave their votes!
The use case is to be able to perform a cleaning action when the chat is getting satturated with messages.
In my case it;s about message generated via a webhook API call. These dont have an options to allow them to delete.
The ideal situation would be if there is an option on chat group level to allow "delete all messages older then x hours/days/months"
deleting a single message would also be an option, but then the maintenaince would talke a long time.