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Status Implemented
Created by Guest
Created on Jun 4, 2021

Average abandon rate for a queue in Analytics Performance Reporting

This would be useful to determine how quickly the callers are abandoning the call. Are they leaving in less than the established threshold? This historical data would provide some much needed insight that would assist in making adjustments as needed to better serve our customers and see and understand trends.

  • Admin
    Pratibha Pandit
    Feb 24, 2022

    Dear Customer,

    Thank you for your feedback. Your need has been addressed.

    We are happy to inform you that with our new product, LOB Analytics. LOB Analytics is a fully customizable dash-boarding and reporting solution that will give you access to very granular historical call activities data and analysis flexibility. LOB Analytics features KPI builder that you can use to create your own KPI and determine avg ringing time for abandoned calls.

    Learn more about LOB Analytics here:

    Refer User Guide

    Watch Video Tutorials

    -RingCentral Analytics Team